Description
The NVIDIA Enterprise Business Critical Support service provides the highest level of technical support for mission-critical operations. Designed for environments where every minute of uptime counts, this premium service delivers 24x7 support and a one-hour response time for Severity Level 1 issues. NVIDIA’s expert engineers ensure rapid problem resolution, minimizing downtime and safeguarding business continuity.
This service includes advanced replacement support for hardware covered under eligible NVIDIA solutions. To ensure complete coverage, Enterprise Business Critical Support must be purchased for all NVIDIA products included in your deployment.
Key Benefits:
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Keeps your system optimally maintained with a predictable total cost of ownership
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Features replacement service for dependable efficiency and peace of mind
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Provides a 4-hour replacement response time for maximum uptime and reliability
| Specification | Details |
|---|---|
| SKU | 793-CU940Z+P2CMR12 |
| Service Type | Enterprise Business Critical Support with RMA |
| Support Availability | 24x7 Technical Support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service Response Time | 4 Hours |
| Service Features | On-site support, replacement service, 24x7 access to NVIDIA engineers |
| Coverage Requirement | Must be purchased for all NVIDIA offerings deployed in the solution |
| Designed For | Mission-critical enterprise environments |
| Benefit | Minimizes downtime and ensures operational reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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