Description
The NVIDIA Enterprise Business Critical Support with RMA is a premium service designed for organizations running mission-critical deployments that demand minimal downtime. This support level provides 24x7 access to NVIDIA’s expert support engineers with a one-hour response time for Severity Level 1 cases. It includes a Replacement (RMA) Service with a 4-hour response time to help you resolve hardware issues quickly and maintain continuous business operations.
With this 17-month coverage, enterprises benefit from increased reliability, reduced risk, and predictable ownership costs. This service ensures your NVIDIA infrastructure stays fully supported, optimized, and resilient under demanding business workloads.
Key Features:
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Protects your investment and adds value through increased reliability
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Includes rapid replacement service to manage unexpected failures
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4-hour replacement response time ensures minimal downtime
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Designed for mission-critical environments requiring high availability
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Provides 24x7 technical support with one-hour response for critical issues
| Specification | Details |
|---|---|
| SKU | 793-CU940Z+P2CMR17 |
| Service Type | Enterprise Business Critical Support with RMA |
| Service Duration | 17 Months |
| Service Level | Premium Business Critical |
| Support Availability | 24x7 |
| Severity Level 1 Response Time | 1 Hour |
| Replacement Service | Yes |
| Replacement Response Time | 4 Hours |
| Coverage Scope | NVIDIA Enterprise Offerings |
| Purpose | Mission-Critical Support and Hardware Replacement |
| Benefits | Reliability, Reduced Downtime, Expert Assistance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
