Description
The NVIDIA Enterprise Business Critical Support Service is designed for mission-critical environments where uptime and rapid response are essential. As NVIDIA’s highest support tier, it provides 24×7 expert assistance and a one-hour response time for Severity Level 1 incidents. This service ensures your NVIDIA deployments remain operational and efficient, minimizing downtime and protecting your business continuity.
With on-site and phone support options, customers gain dependable access to NVIDIA’s technical expertise whenever and wherever it’s needed. Ideal for enterprises running advanced AI, HPC, or data center infrastructures, this 58-month service plan delivers consistent reliability, proactive support, and peace of mind.
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support |
| Service Level | 24×7 Support with 1-Hour Response for Severity Level 1 |
| Delivery Method | On-site and Phone Support |
| Response Time | Next Business Day (Standard) / 1 Hour (Severity 1) |
| Service Duration | 58 Months |
| Availability | For designated NVIDIA enterprise offerings |
| Coverage Requirement | Must be purchased for all NVIDIA offerings in the solution |
| Support Coverage | Global, 24×7 access to NVIDIA Enterprise Support Engineers |
| Purpose | Ensures maximum uptime and fast resolution for mission-critical deployments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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