Description
Ensure continuous protection and performance of your mission-critical systems with the Vertiv PAPGXT15-20K Power Assurance Package. This comprehensive 5-year service plan is designed for Vertiv Liebert GXT5 UPS units (15kVA to 20kVA models), offering peace of mind through full parts and labor coverage, 24/7 emergency on-site service, and expert installation support.
With the PAPGXT15-20K, you benefit from proactive support including UPS and battery installation, configuration of all accessories, and safe disposal of legacy hardware (where applicable). Whether you're managing IT infrastructure in a data center, edge location, or enterprise environment, this package helps lower total cost of ownership and ensures reliable uptime.
Key Benefits:
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5 years of 24x7 service coverage including labor, parts, and travel
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Installation and startup of UPS and internal batteries (non-hardwired)
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Full replacement coverage for UPS, batteries, POD, and web card
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Safe removal/disposal of old UPS systems and batteries
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Remote and on-site support via Vertiv’s resolution center and Customer Services Network
Protect your power infrastructure and reduce downtime risks with Vertiv’s trusted service package.
| Specification | Details |
|---|---|
| Service Package | Vertiv Power Assurance Package - Standard |
| Part Number | PAPGXT15-20K |
| Coverage Duration | 5 Years |
| Compatible Models | Liebert GXT5-15KMVRT11UXLN / GXT5-20KMVRT11UXLN |
| Service Type | On-site Support, Installation, Parts & Labor Coverage |
| Emergency Support | 24x7 Availability (within 150 miles of service center) |
| Installation Services | UPS & internal battery startup (non-hardwired applications only) |
| Included Parts Coverage | Internal batteries, POD, web card |
| Legacy Equipment Disposal | Included if removal service is purchased |
| Customer Access | 24/7 Resolution Center + Online Customer Services Network |
| Labor & Travel Coverage | 100% included over 5 years |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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