Description
Ensure uninterrupted operation and long-term protection for your critical power infrastructure with the Vertiv Liebert GXT5 Power Emergency Service (PEPGXT15-20K5YR). This 5-year on-site emergency service agreement is designed exclusively for GXT5 15-20kVA UPS systems, providing round-the-clock support and complete parts and labor coverage.
With 24x7 on-site response, expert support, and access to Vertiv’s advanced service network, this plan reduces downtime risks, improves system reliability, and extends the life of your power protection investment. Ideal for businesses that demand peak availability and rapid recovery.
| Specification | Details |
|---|---|
| Service Type | On-site Emergency Response Coverage |
| Coverage Duration | 5 Years |
| Availability | 24x7 On-Site Support (within 150 miles of Vertiv service center) |
| Parts Coverage | 100% (UPS internal batteries, POD, web card) |
| Labor & Travel Coverage | 100% (included) |
| Service Start | Begins upon UPS installation/startup |
| Customer Support Access | 24-Hour Customer Resolution Center & Online Service Portal |
| Included Models | Compatible with GXT5-15KMVRT11UXLN and GXT5-20KMVRT11UXLN UPS models |
| Part Number | PEPGXT15-20K5YR |
| Required for LIFE™ Services | RDU101 (already pre-installed on 15-20kVA models) |
| Additional Feature | Eligible for one Preventive Maintenance Visit after Year 3 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
