Description
The Neat Pulse Plus for Neat Bar Gen 2 and Neat Pad provides a 5-year premium service plan designed to ensure your collaboration devices run seamlessly. This plan includes centralized Control Management and Monitoring for efficient device oversight, along with Care Support to guarantee responsive assistance when you need it most. With proactive software updates, remote management, and expert-level technical support, your meeting spaces stay reliable and secure.
Enjoy peace of mind knowing your Neat Bar Gen 2 and Neat Pad are covered for five full years under Neat’s extended support program — ensuring consistent performance and minimizing downtime.
| Category | Details |
|---|---|
| Brand | Neat |
| Product Line | Neat Pulse |
| Model | Pulse Plus |
| Compatible Devices | Neat Bar Gen 2, Neat Pad |
| Coverage Duration | 5 Years |
| Included Services | Control Management, Device Monitoring, Care Support |
| Service Type | Extended Support & Maintenance |
| Product Type | Software / Service Plan |
| License Quantity | 1 (covers both Neat Bar Gen 2 and Neat Pad) |
| Support Access | Remote & Priority Technical Assistance |
| Deployment Management | Cloud-based Configuration and Updates |
| Manufacturer Part Number (Mfr. P/N) | PULSE-PLUS-BAR2-5 |
| SKU | 9609513 |
| UNSPSC Code | 43232700 |
| Distributor Part Number (TD SNX#) | NFI-PULSE-PLUS-BAR2-5 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
