Description
The Neat Pulse Pro 3-Year Service Plan delivers enterprise-grade protection and priority support for your Neat Bar Generation 2 video conferencing system. This comprehensive service ensures your device remains reliable and operational with minimal downtime. With advance hardware replacement, Neat dispatches replacement units promptly to maintain business continuity.
Enjoy 24/7 expert phone support, proactive monitoring, and fast response times—just 4 hours for critical severity 1 issues. Whether it’s troubleshooting or technical assistance, Neat’s dedicated support team ensures consistent performance across your meeting spaces. This plan combines extended warranty coverage and premium support into one seamless service experience for a worry-free collaboration environment.
| Category | Details |
|---|---|
| Brand | Neat |
| Product Line | Neat Pulse |
| Model | Pro |
| Manufacturer Part Number (Mfr. P/N) | PULSE-PRO-BAR2-3 |
| Product Type | Extended Service Agreement |
| Compatibility | Neat Bar Generation 2 |
| Coverage Period | 3 Years |
| Service Features | Advance Hardware Replacement, Technical Support, Troubleshooting |
| Response Times | Severity 1 – 4 Hours • Severity 2 – 6 Hours • Severity 3 – 24 Hours • Severity 4 – 48 Hours |
| Support Availability | 24 hours / Monday – Friday |
| Service Location | Shipment |
| Support Type | Monitoring • Phone Consulting • Hardware Replacement |
| Included Services | Technical Support (phone & monitoring), Troubleshooting Assistance |
| Packaged Quantity | 1 |
| UNSPSC | 81161700 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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