Description
Neat Pulse Pro for Neat Board Pro is a premium extended service plan designed to keep your video conferencing system operating at peak performance. Covering a 3-year period, it ensures minimal downtime through advanced hardware replacement and expert technical support. In the event of a hardware failure, Neat provides fast, priority shipment of replacement units to maintain uninterrupted communication.
This comprehensive plan also includes 24/7 phone consulting and continuous monitoring for optimal device management. With rapid response times—just 4 hours for severity level 1 issues—your system receives the attention it deserves when you need it most. Whether for troubleshooting, hardware replacement, or proactive care, Neat Pulse Pro gives organizations peace of mind through reliable, round-the-clock support.
| Category | Details |
|---|---|
| Brand | Neat |
| Product Line | Neat Pulse |
| Model | Pro for Neat Board Pro |
| SKU | PULSE-PRO-BOARDPRO-3 |
| Manufacturer Part Number (MPN) | PULSE-PRO-BOARDPRO-3 |
| Product Type | Extended Service Agreement |
| Coverage Period | 3 Years |
| Service Type | Advance Hardware Replacement |
| Service Delivery | Shipment |
| Service Scope | Technical Support, Monitoring, Phone Consulting, Troubleshooting |
| Support Availability | 24/7 (Monday–Friday) |
| Severity Level 1 Response | 4 Hours |
| Severity Level 2 Response | 6 Hours |
| Severity Level 3 Response | 24 Hours |
| Severity Level 4 Response | 48 Hours |
| Support Features | Priority Queuing, Continuous Monitoring, Rapid Replacement, 24/7 Expert Assistance |
| Applicable Device | Neat Board Pro |
| Packaged Quantity | 1 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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