Description
The Logitech Select Enterprise Plan (SKU: 994-000326) is a comprehensive 1-year extended service agreement designed to maximize uptime and ensure seamless collaboration for enterprise environments. Ideal for organizations with up to 3000 meeting spaces, this plan provides next-business-day advance parts replacement via shipment, ensuring your conference room technology remains operational with minimal disruption. It also includes 24/7 tier 2 technical support via phone and email with a 1-hour response time, plus same-day on-site parts replacement for critical components. With coverage available 8 hours a day, 5 days a week, Logitech Select helps you maintain business continuity, reduce downtime, and optimize the performance of your collaboration ecosystem.
| Specification | Details |
|---|---|
| Service Included | Advance parts replacement |
| Delivery Method | Shipment |
| Contract Duration | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours/day, 5 days/week |
| Coverage Capacity | Up to 3000 rooms |
| Technical Support (Phone) | 24/7, tier 2, 1-hour response |
| Technical Support (Email) | 24/7, tier 2, 1-hour response |
| On-Site Service | Same-day parts replacement (20 spares) |
| Support Scope | Extended service agreement and technical support |
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