SonicWALL 24X7 SUPPORT FOR SUPERMASSIVE 9600 2YR

SonicWALL 24X7 SUPPORT FOR SUPERMASSIVE 9600 2YR
Platinum Support and Professional Services combine the technical support and custom
services IT needs to attain the greatest return on its Dell SonicWALL investment. Dell
SonicWALL Platinum Support is a custom support offering that includes a comprehensive
suite of services to ensure operational effectiveness and efficiency, all of which are managed
and delivered by a team of senior support engineers who understand an enterprise's business
and technical requirements. Built upon a proactive service and support lifecycle, Dell
SonicWALL Platinum Support establishes a solid operational foundation, anticipates emerging
security demands, and dynamically adapts and evolves to support an enterprise's business
goals. In addition, Platinum Professional Services offer onsite installation and configuration
services, training and education services and system migration from either an existing Dell
SonicWALL solution or a product from another vendor.
? 24x7 support provided by a team of senior support engineers
? Software and firmware updates and upgrades
? Advance Exchange hardware replacement (RMA)

• Keeps your system optimally maintained with a predictable total cost of ownership


• Features software update service that helps you handle any mishaps


• On-site support helps you?limit any downtime to the absolute minimum


• Electronic and Physical service sub type for better reliability and ensure maximum productivity


• Parts service characteristics for better reliability and ensure maximum productivity


• 24 x 7 Phone Support service availability to better accommodate your requirements and scheduling


• 24 Hour - Parts replacement service response time for better accommodation with maximum reliability


• 2 Year service duration to ensure maximum dependability and accurate results