Description
The SonicWall E-Class Support 24x7 – 1 Year Service (01-SSC-8313) is designed for organizations that demand enterprise-class reliability and continuous protection for their Dell SonicWall E-Class solutions.
This premium service provides round-the-clock access to senior-level support engineers, ensuring your business-critical network remains protected and operational. With proactive software and firmware updates, advanced hardware replacement, and multiple support channels (phone, email, and web), you can be confident that your SonicWall investment stays optimized and resilient.
Key benefits include:
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24x7x365 direct access to expert enterprise TAC engineers.
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Comprehensive support channels via phone, email, and web.
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Advanced hardware replacement to minimize downtime.
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Continuous updates for software, firmware, and security enhancements.
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Electronic tools and resources for faster troubleshooting and management.
Maintain peace of mind with predictable total cost of ownership and dependable performance backed by SonicWall’s enterprise-grade service.
| Specification | Details |
|---|---|
| Brand | SonicWall |
| SKU / Part Number | 01-SSC-8313 |
| Service Type | E-Class Support 24x7 |
| Service Availability | 24x7x365 Phone, Email, and Web-Based Technical Support |
| Coverage Duration | 1 Year |
| Hardware Replacement | Advanced Exchange for Defective Hardware |
| Software/Firmware Updates | Included – all software and firmware updates/upgrades |
| Support Access | Direct access to senior support engineers (Enterprise TAC) |
| Service Sub-Type | Electronic and Physical Support |
| Key Benefits | Reduced downtime, proactive updates, predictable TCO, enterprise-level care |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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