Description
The SonicWall E-Class Support 24x7 – 2 Year Extended Service Agreement (01-SSC-8337) is designed to ensure maximum uptime, reliability, and protection for organizations running SonicWall E-Class solutions. This premium service package provides direct, around-the-clock access to highly trained senior support engineers, ensuring that critical enterprise networks remain secure and operational.
With continuous 24x7x365 phone, email, and web-based support, proactive software and firmware updates, and advanced hardware replacement, E-Class Support delivers enterprise-level responsiveness and peace of mind. Customers also gain access to SonicWall’s electronic support tools, ensuring streamlined troubleshooting and dependable service continuity.
By covering both electronic and physical support needs with a predictable cost of ownership, SonicWall E-Class Support 24x7 helps organizations minimize downtime, optimize performance, and maintain a robust security posture.
| Category | Details |
|---|---|
| SKU | 01-SSC-8337 |
| Service Type | Extended Service Agreement |
| Service Availability | 24x7x365 phone, email, and web-based support |
| Support Coverage | SonicWall E-Class Solutions |
| Service Duration | 2 Years |
| Included Services | Technical support, product information support, new releases, email/phone/web support |
| Software/Firmware Updates | Included (all updates and upgrades) |
| Hardware Replacement | Advanced exchange for defective hardware |
| Support Engineers | Direct access to senior Enterprise TAC engineers |
| Support Tools | Access to SonicWall’s electronic support tools |
| Service Sub-Type | Electronic and Physical Support |
| Benefit | Predictable cost of ownership, maximum dependability, peace of mind |
Payment & Security
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