Description
The SonicWall Platinum Support 6-Year Extended Service Agreement (01-SSC-4183) provides enterprises with proactive, comprehensive technical assistance tailored to meet complex business and IT needs. Designed for the SonicWall SuperMassive 9200 Series, this service ensures operational effectiveness through on-site support, advanced parts replacement, continuous updates, and 24x7 expert assistance.
With rapid 24-hour response times, direct access to senior support engineers, and coverage across phone and web channels, SonicWall Platinum Support empowers organizations to maintain maximum uptime and efficiency. This six-year agreement establishes a resilient support lifecycle that anticipates emerging security demands and dynamically adapts to evolving business requirements.
| Specification | Details |
|---|---|
| Service Type | Extended Service Agreement |
| Included Services | Advanced parts replacement, technical support (phone & web), new release updates |
| Support Location | On-Site |
| Coverage Duration | 6 Years |
| Response Time | 24 Hours |
| Support Availability | 24x7, Monday–Sunday |
| New Releases & Updates | Included for 6 years |
| Designed For | SonicWall SuperMassive 9200, 9200 High Availability, 9200 TotalSecure |
| SKU / Part Number | 01-SSC-4183 |
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